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Roc Flamingo Hotel’s Privacy policy

Privacy policy Hotel in Costa del Sol

PRIVACY POLICY


LAST UPDATED: __25/05/2018___

This Privacy Policy is part of the Terms and Conditions of www.roc-hotels.com, which also includes a Cookies Policy and a Legal Notice.
ROC HOTELS reserves the right to introduce changes or adjustments in this Privacy Policy at any time. Therefore, we suggest that you review this policy each time you access our website. If you are a registered user and access your profile when visiting the website, you will be informed of any substantial changes made to this Policy concerning the processing of your personal data


Who is responsible for data processing?
The personal data collected by this website or voluntarily provided by users when browsing it or through contact forms, email or telephone will be collected and processed by the ROC HOTELS group (and its affiliated associations), whose data is detailed below.

ROC HOTELS INTERNATIONAL SL, Spanish Fiscal Identity Number (CIF): B07833841
Registered in the Trade Registry of Palma de Mallorca, Volume 1468, Page 5, Sheet PM26545, Entry 1ª
(Roc Las Rocas Aparthotel, Roc Illetas Playa Hotel, Roc Portonova Apartments, Roc Flamingo Hotel, Roc Lago Rojo Hotel, Roc Oasis Park Hotel, Roc Carolina Hotel, Roc Oberoy Hotel, Roc Golf Trinidad Hotel, Roc DobleMar Hotel, Roc Gran Camp de Mar Hotel, Roc Costa Park Hotel, Roc Bocaccio Hotel).

Address: C/ Enric Alzamora, 6, 8º, 07002, Palma de Mallorca
Tel: 971213090
Email: central@roc-hotels.com
Data Protection Delegate: Daniel Bujosa dpo@roc-hotels.com

And the companies of the ROC HOTELS group:

SANTA PONSA PLAZA HOTELSL, CIF: B07881162
(Roc Lago Park Apart., Roc Cala Blanes Hotel)
Address: C/ Enric Alzamora, 6, 8º, 07002, Palma de Mallorca
TURISCOM BALEAR SL, CIF: B07882798
(Roc Leo Hotel, Roc Linda Hotel)
Address: C/ Enric Alzamora, 6, 8º, 07002, Palma de Mallorca
TURISBAR BALEAR SL, CIF: 07882780
(Roc Continental Park Hotel)
Address: C/ Enric Alzamora, 6, 8º, 07002, Palma de Mallorca
HEXAGON RESOURCES SL, CIF: 07755267
(Roc Marbella Park Hotel)
Address: C/ Enric Alzamora, 6, 8º, 07002, Palma de Mallorca

If you wish to contact us for any issues related to the processing of your personal data or your privacy, you can contact our Data Protection Delegate through any of the means detailed above.


What information is collected on this website?

By browsing this website you are providing ROC HOTELS with information concerning:

- IP address
- Type of browser
- Operating system
- Duration of your visit or browsing time on our website.


The aforementioned information may be stored by Google Analytics and, therefore, it may be collected and processed by Google. Please read their privacy policy at http://www.google.com/intl/en/policies/privacy/
Similarly, the website may include a Google Maps utility. In the event that you authorise Google Maps to locate you with the aim of accessing specific information about the distance and/or direction to our headquarters, you will be providing your location to Google Maps. To learn more about the use and processing of such data, please read the privacy policy of Google Maps at http://www.google.com/intl/en/policies/privacy/

The information managed by us cannot be related to any specific users. Such information will be stored in our database for statistical purposes or to improve our website and/or products and services and commercial strategy and will not be disclosed to third parties.


Registration of users on our website

To access certain products and/or services, users will need to register on our website. For this, the registration form requests certain personal data. Compulsory data is marked with a * symbol. If you do not provide us with this data, you will not be able to register on our website.
The user and password generated by the website are for personal use and are non-transferable. You will be responsible for keeping them safe. You should not write them anywhere nor provide them to third parties.
In the event that you are a registered user, your browsing data will be connected to your registration data, allowing us to identify the specific user that is browsing our website. This information will be used to customise the products and/or services we deem most convenient for your profile as well as to recommend you certain products and/or services.

The registration data of each user, together with its browsing history, will be added to the database managed by ROC HOTELS and stored until you cancel your user account. Upon cancellation of your user account, such data will be removed from our database, except for the information connected with specific transactions made by the user, which may be stored for a period of 10 years in accordance with the applicable legislation. Such data cannot be accessed or modified. The information not connected to the aforementioned transactions will be kept unless consent is withdrawn, in which case it shall be immediately removed (always keeping mind the legal deadlines).

The legal basis for the processing of your personal data is the conclusion of a contract between the parties. With relation to sending communications and promotions electronically and requests for information, the legitimisation of data processing is used as your consent.


We will process your personal data for the following purposes:
A. Manage your user registration and access to our website;
B. Manage the purchase of products and/or services through our website
C. Keep you informed on the processing and status of your purchases/bookings
D. Respond to your information requests;
E. Manage the utilities provided by the platform.

Thus, we hereby inform you that we may contact you via email and/or telephone to inform you about potential incidents, errors, problems and/or the status of your purchases.


Upon registration, we will expressly request your consent to send commercial communications to you. Users may revoke this consent by contacting ROC HOTELS as detailed above. In any event, you will be offered the possibility to unsubscribe from our communications in each individual communication sent to you, via the corresponding link and/or email.

Newsletter

On the website you have the option of signing up to the Newsletter of ROC HOTELS. In order to be able to send this, we need to obtain an email address from you.

This information will be added to the database of ROC HOTELS, where it will remain until the interested party cancels their registration or it stops being sent by ROC HOTELS.

The legal basis of personal data processing is the consent expressed by all interested parties who subscribe to this service by marking the required box.

Data from emails will only be processed and collected for the purpose of sending the Newsletter upon request of the user.


In order to send the Newsletter, we will expressly request the user’s consent upon registration by marking the required box. In this respect, the user may revoke their consent by contacting ROC HOTELS via the aforementioned means of communication. In any case, in each communication you will be able to unsubscribe from the newsletter, whether through a link and/or email.

If you are part of one of the following groups, consult the corresponding information:
+ AGENTS
What is the purpose of your personal data processing?
• Track your activity
• Carry out corresponding transactions.
• Billing and to declare appropriate taxes.
• Control and recovery management.
What are the legal reasons for data processing?
The legal basis is based on contractual reasons whereby accepting an agency contract.

+ CONTACT VIA THE WEBSITE OR EMAIL
What is the purpose of data processing?
Respond to your queries, requests and petitions.
Manage the service you have requested, answer your query or process your request.
Information via electronic means that are related to your request.
E-commerce or event information, always with expressed authorisation.

What are the legal reasons for data processing?
The acceptance and consent of the interested party: in cases where a request is made, the form must be filled out and and users must click the ‘send’ button. In doing this, you state that you have been informed and have expressed your consent to the content of the clause included in this form or accept the privacy policy.
All of our forms include a tick box in order to send information, with the following statement: “□ I have read and accepted the privacy policy.”


+ CLIENTS
What is the purpose of data processing?
• Budget preparation and monitoring through the same means of communication between both parties.
• Information via electronic means to deal with your request.
• E-commerce or event information, always with expressed authorisation.
• Manage administrative, communicative and logistic services made by the responsible persons.
• Billing.
• Carry out corresponding transactions.
• Billing and to declare appropriate taxes.
• Control and recovery management.


What are the legal reasons for data processing?
The legal basis is your consent.


+ PROVIDERS
What is the purpose of data processing?
• Information via electronic means to deal with your request.
• E-commerce or event information, always with expressed authorisation.
• Manage administrative, communicative and logistic services made by the responsible persons.
• Billing.
• Carry out corresponding transactions.
• Billing and to declare appropriate taxes.
• Control and recovery management.

What are the legal reasons for data processing?
The legal basis is the acceptance of the contractual relationship, or, in the absence of this, your consent to contact you and offer you products by certain means.

+ ROC CLASS CARD HOLDER
What is the purpose of data processing?
• Offer our services with conditions and preferential rates.
What are the legal reasons for data processing?
The legal basis is contractual, the acceptance of a contract and your consent for registration.

+ SOCIAL MEDIA CONTACT
What is the purpose of data processing?
• Respond to your queries, requests and petitions.
• Manage the service you have requested, answer your query or process your request.
• Develop a relationship with you and create a community of followers.

What are the legal reasons for data processing?
The acceptance of a contractual relationship in a corresponding social network environment and to conform with the Privacy policies:
Facebook http://www.facebook.com/policy.php?ref=pf
Instagram https://help.instagram.com/155833707900388
Twitter http://twitter.com/privacy
Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
Google* https://policies.google.com/privacy?hl=en
*(Google+ and Youtube)
How long will your personal data be kept for?
We can only consult or remove your data in a restricted way, with a specific profile. We will process your data for as long as you carry on following us, being ‘friends’ with us, or ‘liking’ and ‘following’ us, or using any other buttons. Any alteration of your data or restriction made to your information or posts must be made in the settings of your profile or user account.
+ VIDEO MONITORING
What is the purpose of data processing?
• Video monitoring in all of our facilities.
• Managing our employees.
• On occasion, this may be used in court or at tribunals for legal reasons.

What are the legal reasons for data processing?
The unequivocal consent of the interested party when entering our facilities after seeing the informative post about video monitoring in the zone.


+ JOB SEEKERS
What is the purpose of data processing?
• Organisation of selection process’ for hiring employees.
• Setting a date for job interviews and evaluating your application.
• If you have given us your consent, it can be provided to collaborators or other organisations associated with ROC HOTELS, with the only purpose being to help you find a job.

What are the legal reasons for data processing?
The legal basis is your unequivocal consent, when you provide us your CV and receive and sign information related to the processing we carry out.

How long will we keep your personal data for?
Your CV will be kept on file for a year, after which, if we have not contacted you, it will be eliminated.

+ HUMAN RESOURCES

What is the purpose of data processing?
• Management of the relationship between the job and the employee’s file.
• Carry out all the administrative, fiscal and accounting procedures necessary to comply with our contractual commitments, obligations in terms of labour regulations, social security, occupational risk prevention, tax and accounting.
• Payroll management by financial entity.
• Time control through the access control system via fingerprint/card (if applicable).
• Management of group insurance/entity’s pension plan
• Perform training activities that includes both bonus and non-bonus training.
What are the legal reasons for data processing?
The legal basis of your data processing is the creation of your work contract, fulfilling relevant legal obligations and the consent of the interested party.

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Do we include the personal data of third parties?
No, as a rule we only process the data provided by the proprietors. If you provide us with the information of third parties, you must first inform them and obtain their consent, or otherwise, we will be exempt from any responsibility for the breach of this requirement.


And the personal data of underage persons?
We do not process the data of persons under the age of 14 and so, with this being said, please refrain from providing us with this information if you are not older than this.

Will communications be made through electronic means?
• We will only do this in order to manage your request, via one of the means of communication you have already provided to us. If we send you commercial communications, it needs to be previously and expressly authorised by you.

What security measures are used?
You do not have to worry as we have adopted an optimum level of protection for all the personal data we collect and have installed all the technical means and measures available to us, according to the current status of technology, to avoid loss, improper use, alteration, non-authorised access and theft of Personal Data.

To what extent shall decision-making be automated?
ROC HOTELS does not use fully-automated decision-making systems to initiate, develop or end any contractual relationship with the user. In the case that we use these systems for one particular case, we will keep you informed and will advise you on your rights regarding this, in accordance with the law.

Will you create any kind of profile?
With the purpose of offering products and/or services relating to your interests and improving your user experience, we may create a “commercial profile” based on the information provided. However, no automatized decisions will be made to this profile.


Who will be provided with my data?
The Associations that form part of the ROC HOTELS group.
Your data will not be provided to third parties, except for under legal obligation. Specifically, your information will be provided to the Tax Administration State Agency and the banks and financial entities for the payment of service provided or product purchased, in addition to those responsible for the necessary processing for the creation of the agreement.
In the event of purchase or payment, if you use an application, webpage, platform, bank card, or any other online service, your data will be transferred to that platform or will be processed in the same portal, with the maximum protection guaranteed.
In the event that you have given us your consent for the processing of your name and images and other information related to the activities of ROC HOTELS, they will be disclosed on the different social networks and the ROC HOTELS website.

International transferences.
If it is necessary to carry out international transfers of data by ROC HOTELS, your data will only be sent to entities under the authorisation of the US-European Union Privacy Shield agreement (more information: https://www.privacyshield.gov/welcome), to entities that have demonstrated that they comply with the level of protection and guarantees in accordance with the parameters and requirements set forth in current regulations on data protection, such as the European Regulation, or when there is a legal authorisation to carry out the international transfer.

What are my rights?
• To know how we are processing your data.
• Access your personal data.
• Request to rectify your details if they are incorrect.
• Request to delete your personal data if it is not necessary for the purposes for which it has been collected or to withdraw your complete consent.
• Request to limit the processing of your data, in some cases, where it is only conserved in accordance with current law.
• Transfer your data, which will be provided in a structured, easy-to-use or device-readable format. If you prefer, we can send your data to a new authority of your request. This is only applicable in certain cases.
• File a claim with the Spanish Data Protection Agency, if you believe we have not treated you correctly.
Revoke your consent for any data processing you have already consented to, at any time. If you make any changes to your data, we would appreciate it if you could keep us up-to-date.

Is there a form I can use to exercise my Rights?
• We offer forms that you can use to exercise your rights. You can request one via email or, if you prefer, you can use those provided by the Spanish Data Protection Agency or third parties.
• These forms must be signed electronically or must be accompanied by a photocopy of your ID Document.
• If you have chosen someone to represent you, you must attach a copy of their Spanish ID Card or they must provide an electronic signature.
• Forms must be provided in person or sent by post or email to the responsible persons indicated at the start of this document.

You have the right to file a claim with the Spanish Data Protection Agency in the event that you consider that the request for your rights has not been adequately addressed.

The maximum period for your concerns to be resolved by ROC HOTELS is one month, counting from the date we receive your request.


You have the right to revoke your consent for data processing at any time.


Do we use cookies?
In the case that we use cookies that are not necessary, you can consult our cookies policy through the corresponding link located in the home section of our website.

How long will your personal data be kept for?
We will keep your personal data for as long as you are associated with us.
Once you are no longer associated with us, your personal data processed for each purpose will be kept for the legally stipulated period, including the period in which a judge or court may request it, taking into account the limitation period for legal actions.
The data processed will be kept as long as the aforementioned legal periods do not expire, if there is a legal maintenance obligation, or if the legal term does not exist, until the interested party requests their consent be cancelled or revoked.
We will keep all the information and communications related to your purchase or our service, whilst the guarantees of the products or services remain in force, in order to manage any possible claims.
In each data processing or type of treated data, we will provide you with a specific time period, which you can consult on the following table:



Click here to see the table